Let’s start with some basics: Keep your WordPress installation and your plugins updated. Keep your version of WPFolio updated (and put your changes to code in a child theme).
Now, step back. You might be frustrated, confused, or stymied. It’s ok, this is a chance to learn. Others before you have met similar problems and there are solutions. Let’s find them…
Step 1 – “RTFM” aka Read the _______ Manual
On the internet there is a saying, “RTFM.” You probably figured out what it means but here’s the RTFM wikipedia entry just for fun. The point is, be sure you read through these pages and watch the videos. The answer may already be here. Use the tags and search on the site to find what you’re looking for. If it is here, you’ll save yourself and others the trouble.
Also, if you’re reading this looking for support and haven’t yet read New To WordPress – Where to Start on the WordPress Codex, stop reading and click on that link. Browse around, read through and come back later. You’re not going to learn this by magic after all!
Also, if at first you don’t understand everything, keep going for a bit and let it wash over you. It might become clear as you gather more context.
Also the Digging Into WordPress book is very detailed and an excellent resource.
Step 2 – Google Skills
Did you do Step 1?
Google Skills are more valuable than your college education. Search your question on Google and someone has likely had that question before and posted the answer. Here’s some resources for quickly increasing your Google Skills in just a few minutes.
Step 3 – the WordPress Codex, WordPress Support Forums, and WPQuestions
Did you do steps 1 and 2 yet?
The WordPress Codex and WordPress Support Forums are tremendously valuable. Here is where thousands of people are posting questions and answers. Because everyone on the forum is a volunteer, be courteous and search the forums before posting a question as your question has likely already been answered.
Also, when you post your question:
- be as clear as possible about your issue
- mention that you have read the codex and the WPFolio site looking for an answer
- that you did a google search and were not able to find an answer
- don’t complain or ramble on about how frustrated you are. Everyone is a volunteer and they don’t care about your frustration, they just want to know how they can help with your WordPress problem.
- Tag your request WPFolio as we monitor the forums for posts including this tag. We might not answer, but we’ll see it.
WPQuestions is like the WordPress Forums, except it adds capitalism. You can place a bounty on your question and experts will answer it. You pay prize money to the person (or people) who answer your question. Answered questions are public and free, so it’s a valuable resource even if you aren’t posting questions. If you need an answer fast, this is the place.
WordPress on StackExchnage “is a free, community driven Q&A for WordPress developers and administrators” and another good forum for higher level WordPress questions.
Step 4 – Find a Friend
Someone in your network probably knows WordPress and can help you. Trade dinner or a drink for some help. Trade a skill you have for their skill with these issues. This might be the time to send out a request for help on Twitter or Facebook, or just meet some people face to face and have a little geek session where you work on this stuff.
Our mailing list is your friend. Make sure you are signed up on our mailing list for updates on WPFolio.
Step 5 – Post in the comments on this site
Notice this is the last step. This should be rare and only happen if you have done steps 1-4. Comments are generally for discussion, not support requests.
Please comment under the relevant topic area.
There’s really only one, maybe two people checking comments here on a semi-regular basis. The resources above are far more rich and can offer you so much more and much faster. We’re busy folks with lives. We want to help, so we made this. But, unfortunately, we can’t hold your hand.
What if I find a bug?
Be pretty sure it’s a bug in the WPFolio code then submit us a fix on github. If you don’t have a fix, put it on our ticket system. The ticket system is not a support forum so if you make a support request, we’ll just close your ticket and refer you to the support page on this site. The ticket system is a to-do list for those contributing code.
Why don’t you just answer my question, it will only take a minute?
Because that’s not true.
WPFolio Tutorial Requests
If you want to write a post for this site with instructions or clarification on something WPFolio specifc (not WordPress) you can post a note in the comments of this post. If you have better instructions, we’d love to incorporate them. This site has wiki functionality so contact us or sign up as a user and we’ll give you access.
Can I just pay someone to do this?
Yes! Some of the people who contributed to WPFolio are available for hire. Contact them through their websites: